Íø±¬ÃÅ

Services & Support

Íø±¬ÃÅ believes in making a material difference through offering superior service, being a trusted partner and providing unmatched technology solutions. 

Services & Support

At Íø±¬ÃÅ, we believe in making a material difference through offering superior service, being a trusted partner and providing unmatched technology solutions. Our Certified Field Services Engineers provide local support to a global install base for around-the-clock coverage that keeps your R&D or manufacturing goals on track.

How Íø±¬ÃÅ Makes a Material Difference

Around The Clock and Around the World Coverage
  • Global technical product support experts to manage escalations and hard to solve issues quickly
  • Access to spare parts with a global footprint, 24 x 7 access and expedited deliveries
  • Fast-track installation availability to enable quick ramps
Improve and Extend Your Capabilities
  • Refurbish and repair programs locally to lower your cost of ownership and decrease turn around times
  • Capital Extension Program available to extend your current install base with the latest capabilities.
Comprehensive Coverage by Best-in-Class Field Service Engineers
  • Performance guarantee programs such as guaranteed cost of ownership or uptime
  • Production support programs to cover your tool or fleet for any issue with proactive staffing and parts planning
Íø±¬ÃÅ Hotline & Product Safety Committee Contact
  • At Íø±¬ÃÅ, safety and responsive support are foundational to the way we serve our customers. The Íø±¬ÃÅ Hotline provides a direct channel for reporting product, service, or operational concerns, ensuring that issues are escalated and addressed swiftly by the appropriate teams. In addition, customers may report any product‑related safety concerns directly to our Product Safety Committee at productsafetycommittee@veeco.com, where submissions are reviewed promptly by subject matter experts committed to maintaining the highest standards of product safety and reliability.